Contact us

Contact Us About a Product

If you are interested in a product listed on Medivetix.com, please contact us before placing your order if you need additional information.

When contacting us about a product, providing the following information can help us respond more efficiently:

Product name
Product model or item number, if available
Quantity you are interested in purchasing
Your specific question
Intended application, when relevant
Any specifications or accessories you need

For equipment with technical specifications, we can help you review the information provided on the product listing and clarify available options based on the manufacturer's specifications.

Questions About an Existing Order

For assistance with an existing order, please provide:

Order number
Name used when placing the order
Email address associated with the order
Product name
Description of the issue or question

This information helps us locate your order and provide the appropriate assistance.

Order Status and Shipping

If you are checking on an order, we can assist with available order and shipment information, including processing status and tracking information.

Medivetix offers standard shipping to customers throughout the United States. Eligible in-stock products are generally expected to arrive within 7 days after the order has been processed and shipped. Actual delivery times may vary depending on the product, destination, carrier, weather, holidays, availability, and other transportation factors.

For complete information, please review our Shipping Policy.

Returns and Refunds

If you need to return a product, please contact Medivetix customer service before sending the product back.

Most eligible returns must be requested within 30 days of delivery, subject to the product's return requirements and exclusions.

Depending on the product and reason for return, return shipping requirements, product-condition requirements, inspection procedures, and restocking fees may apply.

For complete information about eligibility, return procedures, refunds, damaged products, defective products, and restricted items, please review our Returns & Refunds Policy.

Damaged, Incorrect, or Missing Items

If your order arrives damaged, contains the wrong product, or is missing components or accessories, please contact us as soon as possible.

For damaged shipments, photographs of the product, packaging, shipping label, and visible damage may be requested to help us document the issue and determine the appropriate resolution.

Please keep the original shipping carton and packaging until the issue has been reviewed when possible.

Product Warranty Questions

Some products sold through Medivetix may include a manufacturer's warranty. Warranty coverage, duration, exclusions, and claim procedures vary by manufacturer and product.

If you have a warranty question, please provide your:

Order number
Product name and model
Date of purchase
Description of the issue
Photographs or videos, when applicable

Medivetix may help coordinate available warranty information or direct customers to the applicable manufacturer when appropriate.

Medical and Respiratory Equipment

Medivetix sells various medical and respiratory products, including wheelchairs, oxygen concentrators, CPAP/APAP machines, BiPAP machines, and related equipment.

Product information on our website is provided to help customers understand product specifications, features, accessories, and intended use. Medical equipment should be selected and used according to the manufacturer's instructions and, where applicable, the guidance of a qualified healthcare professional.

Medivetix customer service does not replace medical advice, diagnosis, or treatment from a qualified healthcare professional.

If you have a medical question about whether a product is appropriate for your individual condition or treatment, please consult your healthcare provider.

Ozone Equipment Questions

Medivetix offers ozone generators and related equipment and accessories.

Because ozone is a reactive gas and ozone-generating equipment requires appropriate handling, customers should carefully review the manufacturer's instructions, operating requirements, ventilation requirements, and applicable safety information before use.

For questions about product specifications, included accessories, oxygen-source requirements, or equipment configuration, please contact our customer service team.

Medivetix does not provide individualized medical diagnosis or treatment advice.

Veterinary Equipment

Medivetix also offers equipment and supplies intended for veterinary applications.

For questions regarding veterinary equipment, please provide the product name, model number, and the intended professional application when contacting us.

Veterinary equipment should be used according to the manufacturer's instructions and under the direction of an appropriately qualified veterinary professional when applicable.

Wholesale and Multiple-Unit Orders

Businesses, healthcare organizations, veterinary practices, clinics, facilities, and other organizations interested in purchasing multiple units may contact Medivetix for product and order information.

For larger orders, please include:

Product name or model
Quantity requested
Shipping destination
Required delivery timeframe
Any specific configuration or accessory requirements

Availability, pricing, shipping arrangements, and lead times may vary by product and order quantity.

General Website Support

If you experience a problem while using Medivetix.com, including difficulties with:

Product pages
Shopping cart
Checkout
Payment
Order information
Account access
Promotional offers
Website navigation

please contact customer service and describe the issue. Screenshots may be helpful when reporting website or checkout problems.

How to Get Faster Assistance

When contacting Medivetix, please provide as much relevant information as possible.

For example:

Product Question:
Product name + model + your question

Order Question:
Order number + product name + issue

Damaged Shipment:
Order number + product name + photographs of the package/product

Warranty Question:
Order number + model + purchase date + description of the issue

Providing complete information can help reduce the time required to identify your order or product.

Customer Service Contact Information

Medivetix
Houston, Texas, USA

Email: customer service@medivetix.com
Phone: 281-9258618

Website: Medivetix.com

For order-related questions, please include your order number whenever possible.

Before Contacting Us

For questions about a specific product, we recommend reviewing the product page first for available specifications, included accessories, dimensions, weight capacity, operating requirements, warranty information, and other product details.

Product specifications, availability, accessories, packaging, warranties, and configurations may change and may vary by model.

For the most current information applicable to your purchase, please refer to the product listing, order confirmation, manufacturer documentation, and applicable Medivetix policies.

Important Information

Medivetix provides product information and customer support for products offered through our website. We do not provide medical, veterinary, legal, or other professional advice.

Medical, respiratory, and veterinary equipment should be used according to applicable manufacturer instructions and professional guidance where appropriate.

Product availability, specifications, pricing, warranties, shipping times, and included accessories are subject to change.

By contacting Medivetix, please do not send unnecessary sensitive personal information, medical records, payment card numbers, passwords, or other confidential information unless specifically required through an appropriate secure process.

We appreciate your business and look forward to assisting you.

Medivetix
Medical Equipment • Mobility • Respiratory Equipment • Ozone Equipment • Veterinary Equipment
Houston, Texas, USA
Email: customer service@medivetix.com
Phone: 281-9258618

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