Thank you for shopping with Medivetix. We are committed to providing a straightforward and transparent shipping experience for customers purchasing medical equipment, mobility products, respiratory equipment, ozone equipment, and veterinary equipment through our online store.
This Shipping Policy explains our order processing, shipping methods, delivery timeframes, tracking, and other important shipping information.
1. Shipping Within the United States
Medivetix offers standard shipping to customers throughout the United States.
For products that are in stock and available for immediate shipment:
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Orders are generally shipped using our standard shipping service.
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Standard shipping is generally expected to arrive within 7 days for U.S. customers after the order has been processed and shipped.
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Actual delivery times may vary depending on the destination, carrier, product availability, weather, holidays, and other circumstances outside our control.
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Some larger, heavier, or specialized equipment may require a different shipping method or carrier.
The estimated delivery timeframe shown on the product page or during checkout, when available, should be used as the most current estimate for a particular order.
2. Order Processing
Orders are normally processed after payment has been successfully received and the order information has been verified.
Processing time can vary by product. Most in-stock products are prepared for shipment as soon as reasonably possible.
Certain products may require additional processing because of their size, weight, configuration, availability, or shipping requirements.
If an order requires additional processing time, Medivetix may contact the customer with an updated shipping estimate.
3. Shipping Methods
The standard shipping method is selected based on the product, destination, package size, weight, and carrier availability.
Depending on the product, orders may be shipped through common U.S. shipping carriers or specialized freight services.
Large or heavy equipment, including certain wheelchairs, oxygen equipment, medical machines, and other specialized products, may require freight delivery rather than standard parcel delivery.
Shipping arrangements for oversized or freight shipments may differ from regular package delivery.
4. Tracking Information
When tracking is available, Medivetix may provide tracking information after an order has been shipped.
Customers should use the tracking information provided to monitor the shipment's progress.
Tracking information may take some time to become active after the carrier receives and scans the package.
If tracking information has not updated for an extended period, customers may contact Medivetix Customer Service for assistance.
5. Delivery Address
Customers are responsible for providing a complete and accurate shipping address at checkout.
Please carefully review:
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Name
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Street address
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Apartment, suite, or unit number
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City
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State
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ZIP code
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Telephone number, when requested
Medivetix is not responsible for delays or additional shipping costs caused by an incorrect or incomplete address supplied by the customer.
If you notice an address error after placing an order, contact Medivetix as soon as possible. We will make reasonable efforts to correct the address before the order ships, but changes cannot be guaranteed after shipment.
6. Delivery Delays
The stated shipping timeframe is an estimate and is not an absolute guarantee.
Delivery may be delayed by circumstances including:
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Severe weather
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Natural disasters
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Carrier delays
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Transportation disruptions
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Holidays and peak shipping periods
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Incorrect or incomplete addresses
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Customs or regulatory requirements, when applicable
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Unexpected carrier operating conditions
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Product availability or supplier delays
Medivetix is not responsible for carrier delays or other circumstances beyond our reasonable control.
7. Damaged Packages
Customers should inspect packages when they are delivered.
If a package appears visibly damaged, customers should document the condition of the package and, when possible, photograph the damage before opening it.
If the product itself appears damaged, contact Medivetix Customer Service as soon as possible with:
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Order number
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Description of the damage
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Photographs of the package and product
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Any relevant carrier information
Do not discard the original packaging until the issue has been reviewed, as it may be required for a shipping claim or return.
8. Missing or Lost Packages
If tracking shows that a package was delivered but you cannot locate it, first check the delivery location, mailbox, property entrance, building management, and other areas where the carrier may have left the package.
You may also contact the shipping carrier using the tracking information.
If the package remains missing, contact Medivetix Customer Service so we can assist with reviewing the shipment.
Shipping investigations may require information from the carrier before a resolution can be determined.
9. Oversized and Freight Shipments
Some Medivetix products are large, heavy, or specialized and may require freight delivery.
For freight shipments:
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Delivery arrangements may differ from standard parcel delivery.
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The carrier may contact the customer to arrange delivery.
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Customers should ensure that someone is available to receive the shipment when required.
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Customers should inspect the shipment for visible damage upon delivery.
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Additional delivery requirements may apply depending on the product and destination.
Customers should make sure the delivery location can safely accommodate large or heavy equipment before placing an order.
10. Residential Deliveries
Certain large or heavy products may require additional delivery arrangements for residential addresses.
Depending on the shipment, the carrier may provide curbside delivery or another standard freight delivery service rather than inside delivery.
Customers should review the product's shipping information or contact Medivetix before purchasing if they have questions about delivery requirements for a large or heavy item.
11. Medical and Respiratory Equipment
Medivetix sells products such as oxygen concentrators, CPAP machines, BiPAP machines, wheelchairs, and other medical or respiratory equipment.
Shipping a product does not constitute medical advice, diagnosis, treatment, or a recommendation that a particular product is appropriate for a specific medical condition.
Customers should use medical and respiratory equipment according to the manufacturer's instructions and applicable professional guidance.
Where a product requires a prescription, professional authorization, or other regulatory requirements, customers are responsible for complying with applicable requirements.
12. Product Availability
Shipping estimates are based on product availability.
If a product becomes temporarily unavailable after an order is placed, Medivetix may contact the customer regarding the expected availability and shipping timeframe.
Customers may be offered available options depending on the circumstances, including waiting for the product to become available or canceling the affected order when permitted under the applicable order terms.
13. Shipping Charges
Shipping charges, when applicable, are displayed during checkout or otherwise communicated before the order is completed.
Shipping costs may vary depending on:
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Product type
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Package size and weight
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Destination
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Shipping method
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Freight requirements
Any applicable shipping charges will be presented to the customer before the order is finalized.
14. Multiple-Item Orders
If an order contains multiple products, items may be shipped separately depending on product availability, warehouse location, package size, and shipping requirements.
Customers may therefore receive multiple tracking numbers or separate deliveries for a single order.
15. Incorrect or Refused Deliveries
If a shipment is refused or returned because of an incorrect address, failure to accept delivery, or another issue caused by the customer, additional shipping or return charges may apply where permitted by the applicable return and refund terms.
Customers should contact Medivetix before refusing a shipment whenever possible.
16. Shipping Questions and Customer Support
If you have questions about shipping, delivery times, tracking, freight delivery, or a particular product's shipping requirements, please contact Medivetix Customer Service before placing your order.
We will make reasonable efforts to provide accurate shipping information based on the information available to us at the time.
Medivetix
Location: Houston, Texas, USA
Website: Medivetix.com
Medivetix serves customers throughout the United States through its online store.
Shipping availability, delivery estimates, carrier selection, and shipping requirements may vary by product and destination. The shipping timeframe provided at checkout or in the order confirmation, when available, takes precedence over general estimates stated in this policy.
Last Updated: September 30, 2026