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Email Customerservice@medivetix.com I Phone 281.925.8618 I Chat with US Based Agents
Email Customerservice@medivetix.com I Phone 281.925.8618 I Chat with US Based Agents
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Terms Of Service

Welcome to Medivetix.com. These Terms of Service govern your use of the Medivetix website and your purchase of products through our online store.

By accessing or using Medivetix.com, placing an order, or purchasing a product through our website, you agree to these Terms of Service. If you do not agree with these terms, please do not use the website or place an order.

Medivetix is based in Houston, Texas, USA, and operates an online store offering medical, mobility, respiratory, ozone, and veterinary equipment.

1. About Medivetix

Medivetix provides online access to equipment and related products, including:

  • Manual and electric wheelchairs

  • Mobility equipment

  • Oxygen concentrators

  • CPAP and APAP machines

  • BiPAP machines

  • Respiratory equipment and accessories

  • Ozone generators and ozone equipment

  • Veterinary equipment

  • Veterinary diagnostic and animal-care equipment

  • Related accessories and supplies

Product availability, specifications, configurations, accessories, warranties, and prices may vary by product.

2. Acceptance of Terms

By using this website, you confirm that:

  • You have the legal capacity to enter into a purchase agreement.

  • The information you provide during checkout is accurate and complete.

  • You will use products according to applicable instructions and requirements.

  • You will not use the website for unlawful purposes.

  • You agree to comply with these Terms of Service and applicable laws and regulations.

If you are purchasing a product on behalf of another person, organization, business, healthcare provider, or veterinary practice, you represent that you are authorized to make the purchase.

3. Website Use

You may use Medivetix.com for lawful purposes, including browsing products, obtaining product information, and purchasing products offered through the website.

You agree not to:

  • Use the website for fraudulent purposes.

  • Provide false or misleading information.

  • Attempt to interfere with website operations.

  • Attempt unauthorized access to website systems or accounts.

  • Introduce malicious software, code, or other harmful material.

  • Copy or reproduce website content without authorization.

  • Use automated systems to improperly access or collect website information.

  • Use the website in violation of applicable laws or regulations.

Medivetix reserves the right to restrict or terminate website access when reasonably necessary to protect the website, customers, or business operations.

4. Product Information

We make reasonable efforts to provide accurate product descriptions, specifications, photographs, prices, and other product information.

However, manufacturers may update product specifications, designs, packaging, colors, accessories, or configurations without notice.

As a result:

  • Product images may vary slightly from the actual product.

  • Packaging may change.

  • Accessories may vary by product configuration.

  • Product dimensions and specifications should be verified before purchase.

  • Manufacturer specifications may change.

  • Availability may change without notice.

If an important specification is essential to your intended use, please contact Medivetix before placing your order.

5. Medical and Veterinary Products

Medivetix sells medical, respiratory, mobility, ozone, and veterinary equipment.

The information provided on Medivetix.com is intended to describe products and their features. It is not a substitute for professional medical or veterinary advice.

Medivetix does not diagnose medical conditions or determine whether a particular product is appropriate for an individual person or animal.

Customers should consult an appropriately qualified healthcare or veterinary professional when professional assessment, prescription, fitting, training, or supervision is required.

Products must be used according to the manufacturer's instructions and applicable laws and regulations.

6. Prescription and Regulated Products

Certain medical devices or healthcare products may be subject to prescription, professional-use, licensing, registration, or other regulatory requirements depending on the product and location.

Where applicable, customers are responsible for complying with these requirements.

Medivetix may request additional information or documentation when reasonably necessary to process an order for a regulated product.

Medivetix reserves the right to cancel or decline an order when a required authorization or regulatory requirement cannot be satisfied.

7. Ozone Equipment

Medivetix offers ozone generators, ozone equipment, kits, accessories, and related products.

Ozone is a reactive gas and must be handled appropriately.

Customers are responsible for:

  • Following manufacturer instructions.

  • Using appropriate equipment and accessories.

  • Following applicable safety procedures.

  • Maintaining appropriate ventilation where required.

  • Following applicable laws and regulations.

  • Using products only for their intended applications.

Medivetix does not make representations that ozone equipment diagnoses, treats, cures, or prevents a particular disease or medical condition unless specifically supported by applicable product documentation and permitted claims.

8. Veterinary Equipment

Veterinary products are intended for appropriate animal-care applications and should be used by qualified or appropriately trained personnel where required.

Medivetix does not provide veterinary diagnosis or treatment recommendations.

Customers should consult a qualified veterinarian regarding the selection and use of equipment for a particular animal or procedure.

9. Product Pricing

Prices displayed on Medivetix.com are subject to change without notice.

We make reasonable efforts to display accurate prices. However, typographical, technical, supplier, or pricing errors may occasionally occur.

If a product is listed at an incorrect price because of an error, Medivetix may:

  1. Contact the customer before processing the order;

  2. Correct the price and request confirmation; or

  3. Cancel the order and issue a refund where applicable.

The customer will not be charged a corrected higher price without an opportunity to confirm the purchase.

10. Product Availability

Product availability may change at any time.

Adding an item to a shopping cart does not guarantee that the product will remain available until checkout or shipment.

If an ordered product becomes unavailable, Medivetix may contact the customer regarding available options.

Depending on the circumstances, options may include:

  • Waiting for the product to become available;

  • Selecting an available alternative; or

  • Canceling the affected order and receiving an applicable refund.

11. Orders

Submitting an order through Medivetix.com constitutes a request to purchase the selected products.

An order confirmation does not necessarily guarantee that the order has been finally accepted for shipment.

Medivetix reserves the right to review and accept or decline orders for legitimate reasons, including:

  • Product availability

  • Pricing errors

  • Payment problems

  • Shipping restrictions

  • Suspected fraudulent activity

  • Incorrect customer information

  • Regulatory requirements

  • Manufacturer or supplier restrictions

If Medivetix cancels an order after payment has been received, the applicable payment will be refunded.

12. Order Information

Customers are responsible for ensuring that order information is correct.

This includes:

  • Name

  • Shipping address

  • Billing address

  • Email address

  • Telephone number

  • Product selection

  • Quantity

  • Size or configuration

Customers should contact Medivetix promptly if an error is discovered after an order has been placed.

Changes cannot always be made after an order has entered processing or shipment.

13. Payment

Medivetix may accept payment methods displayed during checkout.

Payment must be successfully authorized before an order can be processed.

Medivetix may use third-party payment processors to securely process transactions.

Customers agree to provide valid payment information and authorize the applicable payment provider to process the purchase.

Medivetix does not knowingly retain complete payment-card information that is processed through third-party payment providers beyond what is necessary for transaction and business records.

14. Order Verification

For certain orders, particularly high-value orders or orders involving specialized equipment, Medivetix may perform reasonable order verification.

Verification may include confirming:

  • Customer identity

  • Billing information

  • Shipping information

  • Payment information

  • Product requirements

If an order cannot be reasonably verified, Medivetix may cancel the order and issue an applicable refund.

15. Shipping

Medivetix offers standard shipping to customers within the United States.

For eligible in-stock products, standard shipping is generally expected to arrive within 7 days after the order has been processed and shipped.

Delivery estimates are not guaranteed and may vary because of:

  • Carrier delays

  • Weather

  • Holidays

  • Product availability

  • Shipping destination

  • Transportation disruptions

  • Incorrect addresses

  • Freight requirements

  • Other circumstances outside Medivetix's reasonable control

Please review our Shipping Policy for additional information.

16. Large and Heavy Equipment

Certain wheelchairs, oxygen equipment, medical machines, and other products may require specialized or freight delivery.

Freight delivery may involve:

  • Carrier scheduling

  • Delivery appointments

  • Curbside delivery

  • Special handling

  • Additional delivery requirements

Customers are responsible for ensuring that the delivery location can safely receive large or heavy equipment.

17. Returns and Refunds

Eligible products may generally be returned within 30 days of delivery, subject to the Medivetix Returns & Refunds Policy.

Certain products may have additional restrictions because of:

  • Hygiene considerations

  • Product use

  • Medical-device requirements

  • Customization

  • Special-order configurations

  • Contamination

  • Product condition

An eligible return may be subject to a restocking fee of up to 20%, where applicable.

Customers should obtain return authorization before sending a product back.

Please review the Returns & Refunds Policy for complete details.

18. Damaged or Defective Products

Customers should inspect products promptly after delivery.

If an item arrives damaged or appears defective, customers should contact Medivetix as soon as reasonably possible.

Customers may be asked to provide:

  • Order information

  • Photographs

  • Videos

  • Product information

  • Packaging information

Customers should retain the original packaging until the matter has been reviewed.

Depending on the circumstances, Medivetix may provide troubleshooting assistance, replacement components, warranty service, replacement, return authorization, or another appropriate resolution.

19. Manufacturer Warranties

Some products sold by Medivetix include manufacturer warranties.

Warranty coverage varies by product.

Manufacturer warranties may have separate terms, exclusions, registration requirements, and claim procedures.

Warranty coverage may not apply to damage caused by:

  • Misuse

  • Abuse

  • Accidental damage

  • Unauthorized modification

  • Improper installation

  • Improper maintenance

  • Normal wear and tear

  • Failure to follow manufacturer instructions

Customers should review the warranty information supplied with the applicable product.

20. Customer Responsibilities

Customers are responsible for:

  • Selecting products appropriate for their intended use.

  • Reviewing product specifications before purchase.

  • Providing accurate order information.

  • Following manufacturer instructions.

  • Using products appropriately.

  • Maintaining products as instructed.

  • Obtaining professional guidance where appropriate.

  • Complying with applicable laws and regulations.

Medivetix is not responsible for a customer's failure to follow manufacturer instructions or applicable professional guidance.

21. Intellectual Property

Unless otherwise stated, the content on Medivetix.com, including:

  • Text

  • Logos

  • Graphics

  • Product descriptions

  • Website design

  • Photographs

  • Videos

  • Page layouts

  • Branding

is owned by Medivetix or used with permission from the applicable rights holder.

You may not reproduce, distribute, modify, publish, sell, or commercially exploit website content without appropriate authorization.

22. Third-Party Content and Links

Medivetix.com may contain links to third-party websites, manufacturer resources, videos, payment services, shipping services, or other external resources.

These links may be provided for convenience.

Medivetix does not control third-party websites and is not responsible for their content, availability, policies, products, services, or privacy practices.

Customers should review the applicable third party's terms and privacy policy when using external services.

23. User Reviews and Submissions

If Medivetix allows customers to submit reviews, comments, photographs, or other content, customers are responsible for the content they submit.

By submitting content, you represent that:

  • You have the right to submit the content.

  • The content does not knowingly violate another person's rights.

  • The content is not fraudulent or misleading.

  • The content does not contain unlawful material.

Medivetix may moderate, remove, or decline to publish content that violates applicable policies or appears misleading, inappropriate, fraudulent, or unlawful.

24. Privacy

Your use of Medivetix.com may involve the collection and processing of personal information.

Please review the Medivetix Privacy Policy for information about how personal information is collected, used, stored, and disclosed.

25. Website Availability

Medivetix makes reasonable efforts to keep the website available and functioning.

However, we do not guarantee that the website will always be:

  • Available

  • Error-free

  • Uninterrupted

  • Free from technical problems

  • Free from security vulnerabilities

Website availability may be affected by maintenance, hosting problems, technical issues, internet disruptions, or other circumstances.

26. Errors and Corrections

Medivetix may correct or update website information when errors or inaccuracies are discovered.

This may include corrections to:

  • Product descriptions

  • Specifications

  • Prices

  • Availability

  • Shipping information

  • Images

  • Promotions

Corrections may be made without prior notice.

27. Disclaimer of Warranties

To the extent permitted by applicable law, Medivetix.com and its website content are provided on an "as available" and "as is" basis.

Medivetix does not guarantee that every website feature or product description will always be completely free from errors.

Product warranties, when provided, are governed by the applicable manufacturer or product warranty terms.

Nothing in these Terms is intended to exclude a warranty or consumer protection right that cannot legally be excluded.

28. Limitation of Liability

To the maximum extent permitted by applicable law, Medivetix will not be responsible for indirect, incidental, special, consequential, or similar damages arising from the use of the website or products purchased through the website, except where such limitation is prohibited by law.

Nothing in these Terms is intended to limit liability that cannot legally be limited or excluded under applicable law.

29. Indemnification

To the extent permitted by applicable law, you agree to be responsible for claims, losses, liabilities, damages, and reasonable expenses arising from your unlawful use of the website, violation of these Terms, or misuse of products.

This provision does not limit rights or remedies that cannot legally be waived.

30. Compliance With Laws

Customers are responsible for complying with all applicable federal, state, and local laws and regulations relating to the purchase, possession, transportation, installation, and use of products.

Certain products may be subject to additional requirements depending on the customer's location and intended use.

31. Children

Medivetix.com is intended for adults and individuals who have the legal capacity to enter into purchases.

We do not knowingly request or collect personal information from children for the purpose of completing purchases.

32. Changes to These Terms

Medivetix may update these Terms of Service from time to time.

Changes will be posted on this page with an updated effective date.

Your continued use of Medivetix.com after updated Terms are posted constitutes acceptance of the revised Terms to the extent permitted by applicable law.

33. Governing Law

These Terms are intended to be governed by the laws applicable in the State of Texas, without regard to conflict-of-law principles, except where applicable law requires otherwise.

Any dispute will be subject to applicable federal and state laws and the jurisdiction of courts having proper authority over the matter.

34. Severability

If any provision of these Terms is determined to be invalid, unlawful, or unenforceable, that provision will be limited or removed to the extent necessary, while the remaining provisions will continue to apply to the extent permitted by law.

35. Entire Agreement

These Terms, together with applicable product terms, shipping information, return and refund policy, privacy policy, warranty terms, and other policies referenced on Medivetix.com, constitute the applicable terms governing your use of the website and purchases made through the website.

36. Contact Medivetix

If you have questions regarding these Terms of Service, products, orders, shipping, returns, or warranties, please contact Medivetix Customer Service.

Medivetix
Houston, Texas, USA
Website: Medivetix.com

We encourage customers to contact us before purchasing if they have questions about product specifications, compatibility, shipping requirements, or return eligibility.