Medivetix ("Medivetix," "we," "us," or "our") respects your privacy and is committed to protecting the personal information you provide when you visit or make a purchase through Medivetix.com.

This Privacy Policy explains what information we may collect, how we use it, when we may share it, how we protect it, and the choices available to you.

Medivetix is an online retailer based in Houston, Texas, USA, offering medical, mobility, respiratory, ozone, and veterinary equipment.

By using Medivetix.com, you acknowledge the practices described in this Privacy Policy.

1. Information We Collect

Depending on how you interact with our website, we may collect several categories of information.

Information You Provide Directly

When you create an account, place an order, contact us, subscribe to communications, or otherwise interact with Medivetix, we may collect information such as:

Full name
Billing address
Shipping address
Email address
Telephone number
Account login information
Order details
Product selections
Payment-related information
Customer service communications
Information you voluntarily provide in messages or forms

We only request information reasonably necessary for the applicable business purpose.

Payment Information

Payments may be processed through third-party payment processors.

Depending on the payment method used, payment providers may collect and process information such as:

Payment card information
Billing information
Transaction information
Payment authorization information

Medivetix generally does not need to receive or store your complete payment-card number when payment is processed by a third-party payment provider.

Payment providers maintain their own privacy policies and security practices.

2. Information Collected Automatically

When you visit Medivetix.com, certain technical information may be collected automatically.

This may include:

IP address
Browser type
Device type
Operating system
Language preference
Referring website
Pages visited
Products viewed
Search terms used on the website
Date and time of visits
Approximate geographic information derived from IP address
Website interaction information
Device and browser identifiers

This information may be collected through cookies, pixels, analytics technologies, server logs, and similar technologies.

3. Cookies and Similar Technologies

Medivetix may use cookies and similar technologies to operate and improve the website.

Cookies may help us:

Keep products in your shopping cart
Maintain website functionality
Remember preferences
Understand website traffic
Measure advertising performance
Analyze customer interactions
Improve website performance
Provide relevant advertising where permitted

Some cookies are essential for the operation of the website, while others are used for analytics, personalization, or advertising.

You may be able to control certain cookies through your browser settings or available cookie-management tools.

Disabling certain cookies may affect website functionality.

4. How We Use Personal Information

Medivetix may use personal information for legitimate business purposes, including:

Processing Orders

We may use your information to:

Process purchases
Verify transactions
Arrange shipping
Provide order confirmations
Provide tracking information
Process returns and refunds
Provide warranty assistance

Customer Service

We may use your information to:

Respond to questions
Provide technical or product information
Resolve order issues
Handle returns
Address complaints
Provide after-sales support

Website Operations

We may use information to:

Operate Medivetix.com
Maintain accounts
Improve website functionality
Analyze website performance
Detect technical problems
Prevent fraud and abuse

Marketing and Advertising

Where permitted by law, we may use certain information to:

Send promotional communications
Measure advertising effectiveness
Understand customer interests
Display advertisements
Create advertising audiences
Improve marketing campaigns

You may have options to opt out of certain marketing communications or advertising activities.

Legal and Security Purposes

We may use information to:

Prevent fraud
Protect website security
Investigate suspicious activity
Enforce our terms
Comply with legal obligations
Respond to lawful requests
Protect our rights and property

5. Information Sharing

Medivetix does not sell personal information for cash.

We may share personal information with service providers and business partners when reasonably necessary to operate our business.

These may include:

Payment processors
Shipping and delivery providers
Website hosting providers
Ecommerce platforms
Customer service providers
Email service providers
Analytics providers
Advertising and marketing platforms
Fraud prevention providers
Information technology providers
Professional advisers
Manufacturers or suppliers when necessary to provide warranty or product support

Service providers may process information only as necessary to provide their services or as otherwise permitted by applicable law.

6. Advertising and Marketing Services

Medivetix may use third-party advertising and marketing services to promote products and measure advertising performance.

These services may use cookies, pixels, device identifiers, or similar technologies to understand interactions with advertisements and websites.

Advertising platforms may process information such as:

Website visits
Pages viewed
Products viewed
Advertising interactions
Approximate location
Browser or device information
Purchase or conversion information

Examples may include advertising services provided by major search engines, social-media platforms, and marketing technology providers.

The availability and use of particular advertising services may change over time.

You may be able to manage certain advertising preferences through the applicable advertising platform or your browser/device settings.

7. Microsoft Advertising

Medivetix may use Microsoft Advertising to promote products and measure advertising performance.

Microsoft Advertising may use cookies and similar technologies to help measure conversions and understand interactions with Medivetix advertisements.

Microsoft may process information according to its own privacy policies and applicable legal requirements.

Customers should review Microsoft's privacy information for details regarding its data practices and available privacy choices.

8. Google and Other Third-Party Services

Medivetix may use third-party services such as analytics, payment, advertising, customer-support, shipping, and ecommerce technology providers.

Third parties may collect information according to their own privacy policies.

Examples may include services associated with:

Ecommerce platforms
Payment providers
Web analytics
Search advertising
Social media advertising
Email marketing
Shipping and logistics
Fraud prevention

Medivetix does not control the privacy practices of independent third-party providers.

9. Order and Shipping Information

When you purchase a product, we may share necessary information with shipping and fulfillment providers.

Information may include:

Name
Shipping address
Telephone number
Email address
Order information

This information is shared only as reasonably necessary to fulfill and deliver your order, provide tracking information, or address shipping issues.

10. Customer Communications

If you contact Medivetix, we may retain communications and related information to:

Respond to your request
Provide customer support
Maintain customer service records
Resolve disputes
Improve customer service

We may communicate with customers through email, telephone, website forms, or other communication methods provided by the customer.

11. Marketing Communications

If you voluntarily subscribe to promotional communications, Medivetix may send information about:

Products
Promotions
Discounts
New products
Store updates
Other business-related communications

You may unsubscribe from promotional emails by using the unsubscribe instructions included in the message.

Even if you opt out of marketing communications, we may still send transactional communications necessary to complete an order or provide requested services.

Examples include:

Order confirmations
Shipping updates
Delivery information
Refund notices
Account-related communications
Important service notices

12. Data Retention

Medivetix retains personal information for as long as reasonably necessary for the purposes described in this Privacy Policy.

Retention periods may depend on:

The nature of the information
The purpose for which it was collected
Customer relationship requirements
Transaction records
Legal requirements
Accounting requirements
Fraud prevention
Dispute resolution
Business and operational needs

When information is no longer reasonably required, it may be deleted, anonymized, or securely disposed of where appropriate.

13. Data Security

Medivetix takes reasonable administrative, technical, and organizational measures to protect personal information.

Security measures may include:

Access controls
Secure ecommerce infrastructure
Authentication controls
Monitoring
Data protection procedures
Limited employee or service-provider access

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

Customers should avoid sending highly sensitive information through unsecured email or other channels unless specifically requested.

14. Data Breach

If Medivetix becomes aware of a security incident involving personal information, we will take reasonable steps to investigate, contain, and address the incident.

Where required by applicable law, Medivetix will provide appropriate notices to affected individuals or regulatory authorities.

15. Children's Privacy

Medivetix.com is intended primarily for adults and individuals with the legal capacity to purchase products.

We do not knowingly collect personal information from children for the purpose of completing purchases.

If you believe a child has provided personal information to Medivetix without appropriate authorization, please contact us so that we can review the situation.

16. Medical and Health Information

Medivetix sells medical and respiratory equipment.

Customers may voluntarily provide information relating to a medical product or intended use when contacting customer service.

Medivetix does not need medical information to process many ordinary ecommerce purchases, and customers should avoid providing unnecessary sensitive health information.

Where personal information submitted to us may contain sensitive information, we will handle it in accordance with applicable law and our legitimate business purposes.

Medivetix does not provide medical diagnosis or treatment through its website.

17. Veterinary Information

Customers may voluntarily provide information about an animal when asking questions about veterinary equipment.

Customers should avoid providing unnecessary sensitive information about people or animals when contacting customer service.

Veterinary product information is provided for informational and product-use purposes and is not a substitute for professional veterinary advice.

18. Your Privacy Choices

Depending on your location and applicable law, you may have certain privacy rights.

These may include the right to:

Request access to personal information
Request correction of inaccurate information
Request deletion of certain personal information
Opt out of certain marketing communications
Opt out of certain forms of targeted advertising
Request information about how personal information is used
Exercise other rights provided by applicable law

Not all rights apply in every jurisdiction, and certain legal exceptions may apply.

19. Email Marketing Opt-Out

You can unsubscribe from promotional emails by clicking the unsubscribe link included in the applicable email.

Please allow a reasonable period for the request to take effect.

Unsubscribing from promotional communications does not necessarily stop transactional or service-related communications.

20. Do Not Track Signals

Some web browsers provide "Do Not Track" settings.

Because there is currently no universally accepted standard for responding to all Do Not Track signals, Medivetix may not respond to every browser-based Do Not Track preference.

Where applicable law requires recognition of specific privacy preference signals, Medivetix will take reasonable steps to comply with those requirements.

21. California Privacy Rights

If you are a California resident, California privacy law may provide additional rights concerning personal information.

Depending on the applicable law and circumstances, California residents may have rights regarding:

Access to personal information
Correction
Deletion
Information about categories of personal information collected
Information about purposes of collection and use
Certain disclosures
Opting out of certain sales or sharing activities
Limiting certain uses of sensitive personal information where applicable
Non-discrimination for exercising applicable privacy rights

Medivetix does not sell personal information for monetary consideration.

Where applicable, requests may be submitted using the contact information provided below.

Medivetix may need to verify your identity before completing certain requests.

22. Texas Privacy Rights

Because Medivetix is located in Texas, certain Texas privacy laws may apply to eligible Texas residents depending on the nature and scope of the business's data processing activities.

Where applicable, eligible individuals may have rights concerning access, correction, deletion, portability, and certain opt-out choices.

Privacy rights are subject to applicable legal exceptions and verification requirements.

23. Other State Privacy Laws

Residents of other U.S. states may have additional privacy rights under applicable state laws.

Depending on the applicable jurisdiction, these may include rights to:

Access personal information
Correct personal information
Delete personal information
Obtain a copy of personal information
Opt out of certain targeted advertising
Opt out of certain profiling
Exercise other statutory privacy rights

Medivetix will handle valid privacy requests according to applicable law.

24. How to Submit a Privacy Request

To request access, correction, deletion, or other privacy assistance, contact Medivetix using the contact information below.

Please include enough information for us to understand your request.

We may need to verify your identity before fulfilling certain requests in order to protect customer information from unauthorized access.

Medivetix will respond within the timeframe required by applicable law.

25. Authorized Agents

Where permitted by applicable law, you may authorize another person to submit a privacy request on your behalf.

Medivetix may require documentation confirming the agent's authority and may verify the identity of the individual whose information is involved.

26. Non-Discrimination

Medivetix will not unlawfully discriminate against customers for exercising privacy rights provided by applicable law.

We will not deny goods or services, charge different prices, or provide a different level of service solely because an individual exercises a legally protected privacy right, except where permitted by law.

27. International Visitors

Medivetix is based in the United States.

If you access Medivetix.com from outside the United States, your information may be processed in the United States or other locations where Medivetix or its service providers operate.

Privacy laws in those locations may differ from those in your country.

By using the website, you acknowledge that information may be processed in accordance with applicable U.S. law and this Privacy Policy.

28. Third-Party Websites

Medivetix.com may contain links to third-party websites.

These websites may include:

Manufacturers
Payment providers
Shipping companies
Social media platforms
Advertising platforms
Video platforms
Other external resources

Medivetix is not responsible for the privacy practices or content of third-party websites.

We encourage customers to review the privacy policies of websites they visit through external links.

29. Changes to This Privacy Policy

Medivetix may update this Privacy Policy periodically to reflect:

Changes to our business
New technologies
Changes in website functionality
Changes to advertising or analytics services
Changes in applicable laws
Changes in our data practices

When changes are made, the updated policy will be posted on this page with a revised effective date.

30. Contact Us

If you have questions about this Privacy Policy or want to submit a privacy request, please contact Medivetix Customer Service.

Medivetix
Houston, Texas, USA
Website: Medivetix.com

For privacy requests, please include the email address or other information associated with your Medivetix account or order when appropriate so that we can identify and process your request.